Privacy Policy

Last updated: November 2025

Introduction

CareWell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Schedule a consultation
  • Fill out a contact form
  • Subscribe to our newsletter
  • Communicate with us

This information may include:

  • Name
  • Email address
  • Phone number
  • Information about your wellness goals and current routines

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Schedule and conduct consultations
  • Communicate with you about our services
  • Send you updates and marketing communications (with your consent)
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it. We process your personal data when:

  • You have given us consent to do so
  • We need to perform a contract with you
  • The processing is in our legitimate interests
  • We need to comply with the law

Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
  • Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about our use of cookies, please see our Cookie Policy.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • The right to access, update, or delete your personal information
  • The right to rectification
  • The right to object to processing
  • The right to restriction of processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the contact information below.

Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to these locations.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +420 22 593 74 10
  • Address: Nerudova 54, 118 00 Praha, Czech Republic